VISIT THE SPA
AURORA SPA CHISWICK
60 Chiswick High Road
0208 994 4900
Tuesday to Friday: 10:00AM–6:30PM
Aurora Spa Chiswick is easily accessible by public transport. District Line stations Stamford Brook and Turnham Green are a short walk from the salon.
If you are coming by car there are parking meters available in nearby side streets
Booking your appointment
- We politely request that you do not make an appointment if you have experienced any cold or flu-like symptoms in the last 14 days or have been in contact with anyone with cold or flu-like symptoms in the last 14 days.
- All appointments should be booked in advance via the ‘book now’ button on our website, Instagram and Facebook pages. You can also book by calling the salon on 020 8994 4900 or email us at firstname.lastname@example.org. Please note that walk-in appointments will not be possible for the time being.
- All bookings should be paid for at the time of booking where possible, or by using contactless payment at the salon.
Please arrive for your appointment on time so that we can limit the number of clients in the salon. We will try our best to accommodate late arrivals but will need to finish on time to thoroughly sanitise the workspace before the next client. We will be keeping the salon entrance locked for the time being to enable us to manage client flow.
- Please come alone – we politely request that clients come alone to the salon. To ensure social distancing, we will be restricting visitors unless they are making or attending an appointment or purchasing products.
- Please wear a mask – we ask that visitors to the salon bring their own mask, but we will provide you with one if required.
- Staff and salon PPE – our staff will be wearing the required PPE as a safety precaution and perspex screens will be in place in reception and at the nail bar.
- Hand sanitiser – clients will be asked to use the hand sanitisers at the salon on arrival.
- Please limit personal belongings like jewellery, bags and clothing as much as possible.
- When buying products, we would be grateful if, for hygiene reasons, you do not touch the items – staff will be on hand and happy to help.
- Enhanced cleaning – we have completed a full and thorough risk assessment and have put in place the necessary measures to keep the salon as clean and hygienic as possible.
As a courtesy to Aurora Spa please allow 24 hours’ notice for any cancellations. We can be notified by phone or email. Bookings cancelled with less than 24 hours’ notice will be liable for the full amount. This also applies to treatments paid for with Gift Vouchers.
· Gift vouchers are available for purchase over the telephone or in person at Aurora Spa Chiswick.
· Vouchers are valid for 12 months from the date of issue or the date stated on your gift voucher.
· Expiry date on the gift voucher is non-extendable and vouchers that have expired will not be accepted.
· Gift voucher is valid only for use for its stated purposes and must be produced in person to be redeemed.Gift vouchers are the sole responsibility of the guest.
· Aurora Spa Chiswick does not accept responsibility for lost or mislaid vouchers.
· Once booking is confirmed cancellation policy will apply.
· Cash refunds are not available for part redeemed vouchers and voucher may not be exchanged for cash.
· Voucher redemption bookings are subject to availability.
· This gift voucher may not be used in conjunction with other offers.
Treatments are available for teenagers aged 13-18 and authorisation from a parent/carer is needed. For teens aged 13-16 a responsible adult should remain at the salon during the treatment.
The do’s and don’ts of waxing
Before you wax:
Let the hair grow – your hair should be at least 0.5cm and long enough to remove from the roots.
Exfoliate – gently exfoliate the area for a few days leading up to your appointment to remove dead skin and help prevent ingrown hairs after your wax. Avoid exfoliating on the day of your appointment.
Avoid caffeine and alcohol on the day of your wax – stimulants can make your skin extra sensitive.
Take a shower before your salon trip and wear loose, comfy clothes to allow the skin to breathe.
Try not to visit the gym or swimming pool for 24 hours before and after your wax.
Avoid waxing during menstruation when your pain threshold is at its lowest – it’s best to wait until after your period has finished.
After your wax:
After your wax, the hair follicles are exposed and more prone to infection and irritation so it’s best to avoid hot showers and any exposure to heat for a minimum of 24 hours.
Avoid sunbathing or spray tans for at least 24 hours.
If you do experience some redness or irritation after waxing, this is completely normal. It should disappear after a few hours but nappy rash cream, witch hazel or aloe vera can really help to calm and soothe the area.
We take client satisfaction very seriously and aim to provide the best customer service. In the event you are not satisfied with your service, however, please email Aurora Spa Chiswick at email@example.com and we will do our best to put things right.
This is the privacy notice of Aurora Spa Chiswick. In this document, “we”, “our”, or “us” refer to Aurora Spa Chiswick.
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
- Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
- Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide information, for example to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us firstname.lastname@example.org. However, if you do so, you may not be able to use our website or our services further.
- Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
- Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
- posting a message on our forum
- clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com.
- Complaints regarding content on our website
Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
- Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
- Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
- Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
- Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
- Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
- Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
- Data may be processed outside the European Union
Our websites are hosted in United Kingdom, but may also be hosted in USA, Netherlands, Italy and Singapore. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia.
Access to your own information
- Access to your personal information
- To obtain a copy of any information that is held on you by our company please email firstname.lastname@example.org
- After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
- Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at email@example.com. This may limit the service we can provide to you.
- Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
- Use of site by children
- We do not sell products or provide services for purchase by children, nor do we market to children.
- If you are under 18, you may use our website only with consent from a parent or guardian.
- Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
- How you can complain
- If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
- If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
- Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
- Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.